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ITIL Foundation Certificate in IT Service Management
Are you are looking for ITIL Foundation training?
Overview
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.
The ITIL Foundation certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Roles (Awareness)
- Selected Functions (Awareness)
- Technology and Architecture (Awareness)
- ITIL Qualification scheme (Awareness)
Target Audience
The ITIL Foundation Certificate in IT Service Management is primarily aimed toward the following:
- those who require a basic understanding of the ITIL framework;
- those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
- IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute, to an ongoing service improvement programme.
However ITIL certification is open to any individuals who may have an interest in the subject.
The ITIL Foundation Certificate in IT Service Management is not intended to enable the holders of the certificate to apply the ITIL practices for Service Management without further guidance.
ITIL Foundation Exam
The Foundation examination tests candidates in their ability to understand the basic concepts, describe them and demonstrate basic comprehension of the ITIL practices.
The Foundation examination consists of 40 multiple choice questions, where only one option can be correct and will be awarded a mark. The pass mark for this examination is 65% (26/40) and the exam duration is 60 minutes.
ITIL Foundation Training Courses
ITIL Foundation e-Learning
Includes ISO 20000 Awareness e-Learning course.
Buy Online - £399+VAT Corporate Training Online e-Learning Demo
3-Day ITIL Foundation Instructor-Led Course
Training venues include London, Edinburgh and Glasgow.
Book Online - £620+VAT Request a Corporate Quote