Detailed venue data is not available for this location: please call (586) 203 8263 for details.
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Upcoming ITIL V2 Service Desk and Incident Practitioner Dates and Locations
The Service Desk forms the main day-to-day interface between IT Services and its customers, and is responsible for creating a good image about the quality and availability of services. It provides a single point of contact for customers, thereby improving service quality and assists in managing customer expectation. The Service Desk will utilise the Incident management process to restore service following an interruption, thereby reducing the adverse impact on the business and maintaining a high level of service quality.
All delegates receive an ITIL Learning Support Pack.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| Please contact us for future dates. | ||||