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Upcoming ITIL V2 Problem Management Practitioner Dates and Locations
Whilst most IT sites have an incident handling function in place (the Service Desk), most organisations today still pay ‘lip service’ to the Problem Management process – fixing incidents rather than the problem. Organisations need to be guided in a systematic and disciplined approach to problems affecting their IT services. For the efficiency and effectiveness of their business, it is important that any recurring failure trends are kept to a minimum, and identified, diagnosed and controlled.
All delegates receive an ITIL Learning Support Pack.
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