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Upcoming ITIL V2 Change Management Practitioner Dates and Locations

The Change Management process offers a means to control all changes in order to reduce the adverse impact of change related incidents. This approach ensures that risk assessment, business impact and approval are all considered prior to any change implementation. Change Management provides a mechanism to control and manage the initiation, implementation and review of proposed changes to the operational IT Infrastructure.

All delegates receive an ITIL Learning Support Pack.

Course Outline

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