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Upcoming ITIL V2 Managers Certificate - Service Support Dates and Locations
The ITIL® Manager’s Certificate course is intended for people with at least five years relevant IT experience. Examination candidates must hold the Foundation Certificate in IT Service Management. Holders of the Foundation Certificate in ITSM gained before August 2001 will need to update their knowledge to Version 2 of ITIL® best practice, before attending the course. Delegates will learn about the internationally recognised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes. The examination consists of two 3 hour closed book essay style exam based on case studies, 1 each for Service Support and Service Delivery. The examinations are delivered over the course of 2 days. The maximum number of points awarded is 100, with a required pass rate of 50% in BOTH exams. If one exam is failed, it can be retaken separately. Costs shown exclude the £135 exam fee.
All delegates receive an ITIL Learning Support Pack.
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