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ITIL V3 Courses
ILX Group offers a full schedule of ITIL training courses.
Browse the ITIL course dates below and either book online or contact us for further information.
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Do you have a team to train? If you have more than six people requiring a ITIL course or ITIL training it may be cheaper for us to come to you! Call one of our training advisers for a quotation on (586) 203 8263
ITIL Courses Available Now
Upcoming ITIL V3 Foundation Certificate Dates and Locations
This three day course leading to the ITIL V3 foundation qualification will enable delegates to understand the key concepts and terminology within the newly updated ITIL framework. Delegates will sit the ITIL V3 exam on the final day.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 20/9/2010 | 3 days | London | £830+VAT | Book |
| 11/10/2010 | 3 days | Nantwich | £560+VAT | Book |
| 25/10/2010 | 3 days | London | £830+VAT | Book |
| 15/11/2010 | 3 days | London | £830+VAT | Book |
| 6/12/2010 | 3 days | London | £830+VAT | Book |
| 20/12/2010 | 3 days | Nantwich | £560+VAT | Book |
| 24/1/2011 | 3 days | Nantwich | £560+VAT | Book |
| 7/3/2011 | 3 days | Nantwich | £560+VAT | Book |
| 27/4/2011 | 3 days | Nantwich | £560+VAT | Book |
| 27/6/2011 | 3 days | Nantwich | £560+VAT | Book |
Upcoming ITIL V3 Foundation Bridging Certificate Dates and Locations
The ITIL V3 Bridging course is a 1.5 day course intended only for people who already hold the V2 foundation certificate. The course looks at the key differences between the earlier ITIL versions and ITIL V3 and at the end of the course delegates will sit the V3 bridging exam.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 23/9/2010 | 1.5 days | London | £495+VAT | Book |
| 11/10/2010 | 1.5 days | London | £495+VAT | Book |
| 4/11/2010 | 1.5 days | Wakefield | £495+VAT | Book |
| 18/11/2010 | 1.5 days | London | £495+VAT | Book |
Upcoming ITIL V3 Foundation Exam Dates and Locations
The ITIL v3 Foundation examination is for those that have studied the ILX ITIL v3 Foundation e-learning course. It is a closed book, multiple choice exam containing 40 questions of which 26 must be answered correctly in order to pass.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 22/9/2010 | 1 hour | London | £125+VAT | Book |
| 27/10/2010 | 1 hour | London | £125+VAT | Book |
| 17/11/2010 | 1 hour | London | £125+VAT | Book |
| 8/12/2010 | 1 hour | London | £125+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Service Strategy Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 6/9/2010 | 3 days | London | £1095+VAT | Book |
| 27/9/2010 | 3 days | Coventry | £1095+VAT | Book |
| 10/11/2010 | 3 days | London | £1095+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Service Design Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Design and covers the management and control of the activities and techniques within the Service Design stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Design as a practice and at the interfaces between Service Design and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 20/10/2010 | 3 days | London | £1095+VAT | Book |
| 24/11/2010 | 3 days | Coventry | £1095+VAT | Book |
| 15/12/2010 | 3 days | London | £1095+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Service Transition Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 18/10/2010 | 3 days | Wakefield | £1095+VAT | Book |
| 6/12/2010 | 3 days | London | £1095+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Service Operation Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| Please contact us for future dates. | ||||
Upcoming ITIL V3 Intermediate Qualification in Continual Service Improvement Dates and Locations
ITIL Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services. In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL Intermediate Qualification: Continual Service Improvement Certification Exam.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 13/9/2010 | 3 days | London | £1095+VAT | Book |
| 11/10/2010 | 3 days | Wokingham | £1095+VAT | Book |
| 29/11/2010 | 3 days | London | £1095+VAT | Book |
| 20/12/2010 | 3 days | Wakefield | £1095+VAT | Book |
Upcoming ITIL V3 Managers Bridging Certificate Dates and Locations
Course Overview:
The following course is fully accredited by the APM Group is intended to bridge the gap between the ITIL V2 Manager’s Certificate in IT Service Management and the ITIL V3 Expert in IT Service Management.Target Audience:
This course has been designed for those who already hold an ITIL V2 Manager’s Certificate in IT Service Management (or an earlier ITIL version) who wish to update their qualification to the latest version of ITIL - gaining them the ITIL V3 Expert in IT Service Management qualification.
Objectives:
- To take delegates through the main differences made to ITIL since the latest release
- To teach the concepts and principles embodied in ITIL V3, paying close attention to those that have changed since the latest release of the methodology
- To prepare delegates for The ITIL Bridge Qualification: ITIL V1/V2 Manager’s to ITIL V3 Expert
Prerequisites
This course is suitable for those that already hold ITIL V1 (or earlier versions) Manager's Certificates.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| Please contact us for future dates. | ||||
Upcoming ITIL V3 Intermediate Qualification in Operational Support & Analysis Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focussed Services Framework.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 13/9/2010 | 5 days | Wokingham | £1645+VAT | Book |
| 11/10/2010 | 5 days | London | £1645+VAT | Book |
| 22/11/2010 | 5 days | Wakefield | £1645+VAT | Book |
Upcoming ITIL V3 Foundation Bridging Exam Dates and Locations
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 24/9/2010 | 1/2 an hour | London | £75+VAT | Book |
| 11/10/2010 | 1/2 an hour | Nantwich | £75+VAT | Book |
| 12/10/2010 | 1/2 an hour | London | £75+VAT | Book |
| 5/11/2010 | 1/2 an hour | Wakefield | £75+VAT | Book |
| 19/11/2010 | 1/2 an hour | London | £75+VAT | Book |
| 20/12/2010 | 1/2 an hour | Nantwich | £75+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Service Offerings & Agreements Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management as integral parts of its overall business-focussed Services Framework.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 27/9/2010 | 5 days | Wokingham | £1645+VAT | Book |
| 22/11/2010 | 5 days | London | £1645+VAT | Book |
| 6/12/2010 | 5 days | Coventry | £1645+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Release, Control & Validation Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 27/9/2010 | 5 days | Wakefield | £1645+VAT | Book |
| 4/10/2010 | 5 days | London | £1645+VAT | Book |
| 13/12/2010 | 5 days | Wokingham | £1645+VAT | Book |
Upcoming ITIL V3 Intermediate Qualification in Planning, Protection & Optimisation Dates and Locations
The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| 25/10/2010 | 5 days | London | £1645+VAT | Book |
| 22/11/2010 | 5 days | Coventry | £1645+VAT | Book |
| 6/12/2010 | 5 days | Wokingham | £1645+VAT | Book |
Upcoming ITIL V3 Managing Across the Lifecycle Certificate Dates and Locations
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Version 3 Foundation or Version 2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.
| Date | Duration | Location | Cost | Book |
|---|---|---|---|---|
| Please contact us for future dates. | ||||
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